FAQ: GUAN Mag O :Multi-application Snap Grip/Stand for All Phones
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Does GUAN Mog O work on the phone with silicone phone case?

No, Backers use Mag O grip on phones withour silicone phone case.

Last updated: February 22, 2024 23:03

When we are charging my phone wirelessly, Do I need to take Mag O off?

No. you’ll never have to take Mag O off your phoe to wirelessly charge or use any other MagSafe accessories .

Last updated: February 22, 2024 23:03

How to take Mag O off my phone or phone cases with magsfe?

Hold one side and push in the opposite direction. Do not pull hard on the snap.

Last updated: February 22, 2024 23:03

How to install Mag O for other phones without Magsafe?

1.Wipe the position of phone. 2. Peel off the removable adhesive side 3. Stick it to the Mag go base ring 4. Peel off the other side of the removable adhesive 5. Place Mag O on your phone. 6. Holding 6 hours to use , Stronger adhesion.

Last updated: February 22, 2024 23:03

What is Kickstarter?

Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.

Last updated: March 11, 2024 02:07

What does it mean to back a project (pledge)?

When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.

Last updated: March 11, 2024 02:07

How do I pledge?

In order to pledge, click that green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward.

Last updated: March 11, 2024 02:07

When is my money collected?

Your money will be collected only after the project ends on 13, April , 2024. If the project is cancelled for any reason, you won’t be charged.

Last updated: March 11, 2024 02:07

What payment methods can I use?

You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.

Last updated: March 11, 2024 02:07

When will I get my pre-order?

Mag O are set to ship in June. Depending on your location, you’ll get them sometime between JUNE. Please note that this is an estimate, as you’re pre-ordering the product and production delays could arise.

Last updated: March 11, 2024 02:07

Why you'll love GUAN Mag O

  • Invisible Ultra thin 360 °rotation Stable Stand Comfy grip Strong magnetic Customization For all phones
  • no need take it off your phone to wirelessly for all phones
  • Within 30 days after receiving the goods, consumers can choose to return, exchange or repair. When returning the goods, we shall refund the price of the goods at the invoice price.(not include shipping fees).
  • Limited customisation: 100 supporters
  • 34% off retail Retail Approx.$27
Last updated: March 11, 2024 02:07

Where do you ship?

We ship We transport special countries. Angola,Australia,Austria,Bahrain,Belgium,Brazil,Bulgaria,Canada,Chile,Colombia,Croatia,Cyprus,Czechrepublic,Denmark,Egypt,Estonia,Finland,France,Germany,Ghana,Greece,Hungary,hongkong,Ireland,Italy,Japan,Kenya,Kuwait,Latvia,Lithuania,Luxembourg,Macoa,Malaysia,Malta,Mexico,Netherlands,NewZealand,Nigeria,Norway,Oman,Philippines,Poland,Portugal,Qatar,Romania,Rwanda,SaudiArabia.Singapore.Slovakia.Slovenia.Southkorea.Spain.Sweden.Switzerland.Thailand.Turkey.Taiwan.United Arab Emirates.United Kingdom,United States,Vietnam.

Last updated: March 11, 2024 02:07

How can I contact you if I want to order more units?

you could contact us directly by email with the number of units you wish to order. [email protected]. or or you can pledge the price we quote you through the “NO-REWARDS pledge.”

Last updated: March 11, 2024 02:07

can you change to send the survey to my alternative email address?

Yes , please tell us your information : name , pledge number and survey email.

Last updated: May 07, 2024 20:20

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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